RIDER CANCEL THE PARCEL WITH NO CONSENT - Consumer Complaint for J&T Express Philippines



SENDER
Butch Okkoy
I would like to file a complaint or report one of your delivery rider named Joniel Tataro with contact number +639566671900. The reason why i want to complain this rider is because he cancel my order whithout even notifying me, he even include that i personally rejected the delivery when he did not even visited my shipping address! is this the way J&T employees work ?
the tracking number of the parcel is 780739850947 . He tried to deliver the parcel yesterday 10/09/20 however i was not able to pay the parcel and asked if he can come back for the 2nd delivery attempt since i am a frequent customer of J&T i know that there is a second attempt to deliver before the parcel will be cancelled. This Mr.JONIEL TATARO CANCELLED MY ORDER BY HIMSELF. I contacted him that i will receive the parcel today 10/10/20 after lunch but this rider just cancelled it without any notifications or even tried to attempt to deliver it for the 2nd attempt . If J&T will keep on tolerating this kind of employee you will lose your business not immediately but eventually. imagine if how many customers are experiencing this kind of concern that due to the rider's laziness they will cancel the order immediately without even exerting effort on delivering it ? I can reorder again and use GOGO XPRESS AND NINJA VAN on my next purchase , but you will lose 1 customer due to this. you can check how many deliveries i'm getting every month and how many deliveries im sending every month. ACTION NEEDS TO BE TAKEN on this concern ! i will wait for your response.

PS he took a picture of me on 10/09/20 when i asked him if he can return the other day . i guess that's how they get away with this kind of concern. they will took picture to have it documented that we cancel it even though the picture was taken yesterday he will insist that that was today's delivery.

Sincerely yours, Butch
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COMPLAINT #7286 - Delivery Issues
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