On 10 November we emailed through a relocation request and were issued with a service request number - SR20111-839353.
We were advised that this request had a SLA of 30 days. We called at least 4 times during the 30 days to ensure things were on track.
Lo and behold, the day before the 30th day (10th December 2020) upon calling we were told that the request was not even assigned to a technician yet and this would not be done by the 30th day - being the next day.
It is now well past the 30 day SLA and things are not getting any better. The request is now sitting with Martha who hasn't bothered to update us.
We work from home and this is now affecting our business and livelihoods. And to boot... we paying for a service that we not getting. Are you going to refund this?
We cannot accept that we must "just sit and wait". You don't just sit and wait for your monthly payment? We pay on time every month and now expect some action and service.
I am waiting in anticipation for a reply and am very curious to see if this medium of complaining actually works seeing as there are 717 complaints with only 3 resolved? Not sure of that is a good resolution percentage as its less than 1% of complaints resolved?