I have been trying to resolve this matter both telephonicaly and over emails since May, it is now 5 months , this is a simple matter and proof of payment was given. This money is sitting in your account with no invoice. This should automatically have shown up as an error. Kindly advise the way forward to resolve this immediately. This is beyond unacceptable customer service. Kindly view emails below with further info.
To whom it may concern.
5TH REMINDER:
Please could we get some response this is the 5TH reminder and still no response.
Please find attached proof of payment made in error to Makro on the 14th May 2020.
I have on numerous occasions phoned the call centre on 0860 600 999 and is told that the query is with the finance department my references numbers are - 957829 and 774295, and they would get back to me, this is being go on since the 14th May 2020. I have also spoken to Noluthando Mkhonza and still nothing have been sorted.
Kindly note that although we have followed up consistently
We have been waiting for over 2 months for our query to be resolved.
This is a simple matter of verifying that the payment was made and no purchase was requested.
We have tried all the below number’s and have had no support with this matter.
0860 300 999
0860 600 999
011 797 0300
Please could someone just get back to me on the below email address or contact number, so this matter can be resolved urgently.