I went to symphony walk pep in town centre Mitchell's plain to have my Laybye cancelled.I told the cashier Jolene I would like to cancel the Laybye she then anouced it in the p.a to bring the laybye.then I told her i would like to purchase a jersey she told me to stand on the other side of the till and proceeded to call the next customer I waited patiently as I thought she wants to do one sale when the Laybye came to the front.i saw she received my Laybye and then moved to her side of the till.she told me to sign at the back of the slip which I did and she told me the signatures did not match.i told her that people don't always sign the same way but she could make a copy of my ID ..she did not respond and called the acting supervisor as the manager Violet was apparently on leave (cause I requested to see the manager)the acting supervisor Rukeaya came to the till very aggetayted and asked what it was, Jolene said she should check the signatures she took the slip and did not even compare all signitures and looked at me and said sarcastically I should have a copy of my ID and did we not have this conversation before.i was shocked as I have never refunded a Laybye at this store before ,she also looked at me up and down as if she thought nothing of me.i had to walk to the
dangerous part of town centre at the back by Kentucky to make a copy of my ID then walk back to the store to get my refund.I have never received such bad service as I did in that store.i was going to take some of the items as I told the cashier Jolene but I was so upset that I left the jersey and the other items I would have taken.I also come from retail but never have I degraded a customer just because she wants a refund.i would definitely not purchase at that store again, I wonder how they choose supervisors ..you should have passion for your job ,respect customers no matter who they are and have a frendly attitude.Make their day when they enter your store.
