Good day
I trust that you are well.
I have placed an order for delivery on the 4th of July and it is now the 27th of July and I have still not received any delivery.
The order was for my daughters birthday(which has now passed) and I made alternative arrangements to get gifts from another store for her.
I called the call centre on 0860 600 999, was put on hold and when the consultant got back to the phone the line was bad, all I could hear was her shouting out a number for me to call and the call ended. I then received an email stating that you are experiencing high call volumes-which is not my problem.
I am very disappointed in the online shopping service from Makro as this is not the first time this has happened. If Makro is unable to handle all online orders or does not have the capacity to deliver then end do not offer this service.
Do not state that orders take between 10-14 days to be delivered when its almost close to a month that I am waiting for an order.
Kindly cancel my order and refund the money back into my account immediately( like I paid you immediately I expect my refund to be made immediately)
I am not the type of customer who complaints and especially during these trying times but this is just unacceptable.
A screenshot of my order states that my order has been delivered and it has not.
Please ensure that this complaint is resolved before your courier company delivers the goods as I will not be accepting the items.
