book shelv - Consumer Complaint for PEP STORES

i went to pep home in protea glen shopping centre to laybye a book shelv but the manager tells me that the book shelv will be broken but the book shelv is not even assembled and she said that is their bet seller so i cant do a laybye ...so it means pephome dsent have laybye on iterms that are their best seller thats what she said.and as for custoer servic they did nothing to help