HEREWITH A THREAD OF EMAILS TO WHICH NO SATISFACTORY REPLIES:
PHOTOGRAPHS WERE SUPPLIED OF THE EXPIRED SEED CRACKERS, ORDERED IN MARCH 2020, EXPIRY DATE 2018
More than a week later and NO FEEDBACK except giving me a ticket number and the matter has been handed over to Online division.
Clicks this is beyond shocking.
From: Carol Crous
Sent: Saturday, 04 July 2020 10:08
To: Clubcard@Clicks <club***@clicks.co.za>
Subject: FW: FW: Card no 0200000359737
Hi Arlene
See below.
From: Service@Clicks <ser***@clicks.co.za>
Sent: Saturday, 04 July 2020 09:57
To: Carol Crous <carol***@bassgordon.co.za>
Subject: Re: FW: Card no 0200000359737
HI Carol,
Thank you for your email.
At Clicks we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our customers with the quality of goods and services they deserve.
Your query has been escalated to the online team. The reference number is as follows: 16055823
Please note that you may receive a delayed response to your query, as we are experiencing high email volumes.
We sincerely apologise for the delay and thank you for your support, patience and understanding.
Kind regards
Carmen Londt | Customer Service Consultant
Tel: 0860 254 257
Fax:0867 254 257
Website: www.clicks.co.za