Unprofessional behavior of staff - Consumer Complaint for Clicks Store - Head Office

I ordered something online for collection at the Humewood branch of clicks in PE and not only did it take 9 days to be delivered and I had to call and ask if it was there when I was at the cashier three of them started arguing as to who was going to collect my parcel from the back. Then while I waited about 20 minutes a tiny mouse ran across the floor and the cashiers started screaming and jumping around. I live in Humewood but I will rather drive a bit further and go to another store from now on