on 15th June I reported via email a broken washing machine which was within 6 months of purchase - to be exact 4 months old. The washing machine is leaking from base during wash cycle. All pipes have been checked - the leak is coming from under machine not from pipes. In this email I detailed purchase date, invoice details, makro card number, my name, address, contact number etc.
On 18th June I got a mail from Qinisekile Masuku, asking me for all the details that I provided in my original email AGAIN but also asking for serial number of machine. I sent all this again on 21st June - got no response. I sent again on 23rd June asking for somebody to respond - no response. I have sent AGAIN TODAY ASKING FOR A RESPONSE. I have asked for the machine to be replaced rather than repaired - I understand I have a right to that? Whilst I understand (according to Qinisikile) that you cannot do repairs at this point, you can replace it? Also what is odd is that many other appliance servicing companies are doing repairs, and advertising as such, so I am not sure of the COVID 19 restrictions?