Disappointed - Consumer Complaint for Federal Fedex Express Train

Dear Sir, we are a manufacturing industry in Uganda and we consistently receive consignments from China and right now we have the following consignments FEDEX: 397258523717 | fedex:396981694779 | FEDEX - 771638442205 & FEDEX 396558746439 however, your local franchise is messing up our consignments - the last one reached Kampala on 21 September and we paid them UGX 95,000 and we cleared 117,100 Ugx towards Revenue clearance, till date 29 September 2020 we had not received our consignment and all their contacts are NOT being answered (i wonder why they even have phone numbers on the official site that don't work) and nobody is taking responsibility in giving us feedback. This is the last communication we are sending in to FEDEX, we are intending to take legal action as our machines that are waiting for these spares had not been running and each day we lose 4,000,000 UGX on loss of production. This has put a lot of strain and our office personnel are put to unnecessary strain and stress due to this because of the innumerable phone calls that are never answered. and very very disgusting responses which requires all treatment with contempt. We are tired of this kind of service from FEDEX Uganda. Consider this as a warning and justify why you should not be sued legally in the courts of Uganda?