Federal Fedex Express Train Complaints

Uganda - Entebbe Rd, Metropole House, Kampala
+256 414 258242, +256 414 252094

File a complaint

Consumer Complaints ( 2 )

Agnes Andama
On 24th December 2019. I ordered for an item which I followed and tracked and was in the country with in a week. When I contacked FedEx I was informed later that I was to pay and clear taxes of the item because the cost price was above 50 dollars. And that the assessment was not made yet by URA. So I should wait for the details the next day due to the holidays. Before the Close Of Business I was sent an email of a typed email price for my taxes that I had to clear. When I asked for URA assessment forms, I was told I should appoint the FedEx recommended agent whose license was being renewed and with in a weeks time they would be available. It is two weeks now and the agent has not renewed the licence. And being told to use my own independent clearing agent a process I wanted to use at the beginning but could not because the FedEx staff just sent me a typed assessment price instead of the URA assessment documents so that I can clear my item PLEASE.
COMPLAINT #2465 - Delivery Issues
Hannington Ssemwanga
Sent a parcel but 24 hours later I am not able to track my parcel.Says 'Not found. Tracking number cannot be found.....'
I have called all the numbers provided on the website and on the receipt, they go unanswered and one went to Diamond Trust Bank 3 times!!
Customer Service Issues Photo

COMPLAINT #1728 - Customer Service Issues