On 17 August 2020, I was contacted and engaged in ONE contract (Meccer Laptop, 10G, sim-card, router) however was GIFTED( I did not at anytime accept a second contract for exactly the same package!!!) a second laptop, sim-card and router. I am now being billed for TWO laptops, sim-cards and routers.
I have been informed that the problem lies with the supplier of the contract however to date I have not received a contract or any feedback but am billed monthly for TWO contracts.
I was told in September that the voice recording will be listened to, to determine if I heard wrong or if the consultant was not clear. In November there was no recollection of my previous request or escalation.
THUS THIS IS MY THIRD ESCALATION. I am a customer for over 20 years, but with this type of service my mind is all too seriously considering to end my contracts, due to poor service and miscommunication and NO CUSTOMER SERVICE. Even the WhatsApp robot does not have anybody return my calls.
Not once during the conversation was it mentioned that I would be paying R399.01 times 2.
It is really convenient to process my debt order for 4 months but even more convenient to not address my concerns.
The numbers I have an issue are:
082 856 8236
066 265 6237
Current reference numbers:
1-34777158121344
unfortunately the November one is now missing- apologies