Hi there,
I need to speak to someone regarding Cash Converters misconduct and fraud with all my items that I had left in their possession for a loan.
I have tried contacting the store on many occasions without success. I had contacted their head office complaints in writing with all the details and I as told they were not going to lodge a complaint in their system and refuse to speak to me on this matter.
My husband and I took in several items approximately 15 items approximately retail value of $50K Plus on loan.
We were only offered $3K-$5K cash, for the items we handed to Cash Converters.
My complaint is as follows:
1) Payments made against the loans were not allocated or on the system.
2) We contacted the store on several occasions notifying the store regarding hardship, and medical emergency when my husband was in hospital.
3) The customer service team notified us, our items have been sold due to late payment.
4) We received no notification of any kind regarding our items been sold or ready to be sold.
5) We called the store on many occasions requesting information regarding our items without success.
6) We were advised that, Cash Converters are not responsible and have no obligation to contact any customers prior to selling their goods.
7) We were advised ALL OUR ITEMS HAD BEEN SOLD” there s nothing we can do about it.
After many weeks of research, I have found almost all our items on your online store, each items have been priced at 5 to 10 times more than the loan amount offered to is for Cash.
But the fact that we were told all our items have been sold and we were not given the opportunity to pay back the loan amount to get our items back.
I want my items back, replaced or remembered for the value of the goods.
I look forward to your call.