Good day
My call on 29 September 2020 was to end my 16 years stint with Vodacom. I had upgraded all the family on MTN packages and nothing Vocacom could offer me then could beat the MTN deal.
The person that took my call was going to call me back as he needed to confirm if he could equal or better the deal I was able to secure for the family. Never heard from him since.
I have called numerous times and have spoken to all the following persons and still to date have not had the package info confirmed and neither my personal particulars rectified on the system despite me having supplied my identity document at every upgrade since 2004.
I have dealt with Bornwise, Shadene, Matentle, Zofasa, Kyle Treasurer, Nonkululeko and today Moosa, Venchenzo, Phumzile, KG, Bornwise and Dean. None of whom are wanting to make the effort to rectify my identity on my contract according to the documentation supplied over the years so therefore none that can deal with any upgrade on my account. They are requesting for me to resubmit my ID and refuse to once again be inconvenienced.
I find it shocking that after so many years, I do not receive an invoice from Vodacom, I am not listed as the person that took over and renewed the current service and I run on a month to month bases on a service I was not wanting any longer, then offerred something similar to the MTN package which cannot be verified and activated because you cannot confirm from you records what my true identity is.
I have been on this phone today for 20 minutes with Phumzile who fails to see this as a Vodacom error and who insists that it is for me to resubmit my ID. I refuse to.
Your so called team leader, Dean, in his ill mannered, roller coaster manner of speaking has once again re-iterated that the quickest way to rectify the situation is for me to resubmit. I refuse to. Its for your staff to do their own dirty work, is that not what they get paid to do. Why do I need to be inconvenienced.
Your staff have had the last month the rectify the situation. They could today also have put measures in place to proceed with the recovery of my documents but they wish to make it my problem.
The service that I have received from Vodacom after 16 years of being a subscriber is absolutely shocking to say the least which makes it very clear that the company value their BEE status far more than they do their customers despite the customers being the ones to keep your company afloat.
I also find that all staff are not allowing the system to switch to the survey at the end of the call out of fear that management will get a true reflection of their service offered on the day.
I now hereby kindly request that personal particulars be rectified on this account according to the ID documents submitted over the years. Strangely enough you are able to get my particulars correct when processing the debit order but cannot have the account reflect the same.
Your urgent attention would be appreciated.
Disgruntled Customer
0824467473