On 15.06.2020 I was held at knife point and my cell phone and laptop was stolen. I had the 2019 Huawei P30 Lite which has been discontinued and Vodacom provided me with a quotation for the 2020 Huawei P30 Lite (R5939) that will replace my phone that was stolen.
According to the quotation received from Vodacom dated 18.06.2020 the value for the 2020 Huawei P30 Lite is R5939.00. Vodacom (Theresa, the manager) has informed me that the value for the 2020 Hauwei P30 Lite is currently R6999.00 (on special). Vodacom (Anine, the manager) have confirmed that they have provided me with the incorrect amount for the phone that will be replacing my phone. Vodacom (Anine, the manager)
has also confirmed that they do not have a phone for the value of R5939.00 and that they are unable to assist me.
I think this is very unprofessional and I should not be held accountable for the error made by Vodacom Tyger Valley. Teresa has confirmed that they will keep the phone aside for me and today I was informed that they do not have any stock left, which is unacceptable!