I went into Thabazimbi's pep clothes store to be told I need to place my parcel (which is 3x smaller than my handbag) at the parcel counter. I had expensive medication in there and refused. I wasn't even allowed to place it inside my handbag.
The whole logic behind it doesn't make sense. She said it's been like this since Level 1 for covid.... I understand big parcels, but my small bag which is most likely to get lost?
Not even one of the other shops are applying this rule and it doesn't make sense. Please train your staff on how to treat customers it doesn't matter if it's even a shop like pep.