I never received good I paid for - Consumer Complaint for MAKRO - Head Office

I bought a fridge on the 27 the of November with the hope of getting it on Fri even now I never received I am filing a complaint for the second time .I would like to have my money back because yesterday they called saying it was delivered but it never reached I think they dropped it on the wrong house.they promised to come n deliver today still they never came or called.I am tired of this now.please I would like to have my money back or I need to publish this matter to warn other Africans before they suffer like me.