Product quality and availability of spare parts - Consumer Complaint for Courts Jamaica Limited Contact

I am a long time customer of courts, St Ann's Bay branch. June last year (2019) ,I bought my second Mastertech TV. The first one had a problem and I was unable to get the parts to repair it so i dumped it and went and purchased a second one in June 2019.In July 2020 this one too stopped working so i decided to take it back to the store to find out what could be done .I was told by the manager to pay $9867 and they would have their Technician repair it in short order,it is now October and i now being told that the Technician is unable to get the parts to repair it.The Manager on three seperate visit by me to the store promised that she would call and advise me on the status but to date I have not heard from her, each time I visit the branch she said she should have called me and she is sorry. POOr and totally unacceptable. Why is the company selling a product that not even your own Technician can get the parts for? Why is it that after having the TV from July that i have to pay $9667 for them doing nothing about it not even a phone call...I find it to be unreasonable as once again I will have to dump a second Mastertech TV....The Bureau of Standard should be informed .I still have not gotten back the TV....