Was driving north on the M1 towards JHB Town. Translux Bus in front of me number plate ZGF032GP.
Ahead of us was an accident where there was spillage and glass on the road.
Under normal circumstances you slow down as a driver in the event of an accident.
Bus driver did not slow down therefore the bus tyres picked up glass from the road and chipped my windscreen.
I tried stopping the bus Driver twice to show him what happened and eventually he pulled off to check.
The co-driver got out to check, and when I asked for his name and the registration number of the bus he just pulled up his shoulders and walked away. Not apology? Think this was very arrogant and no etiquette. Is this the type of people we have serving the public? Does not cost you anything to say I’m sorry or apologise.
Called Translux and today got a number 012 748 7333 for the complaints Lady by the name of Rebone.
Rebone gave me a number for Jimmy 0607465272. Called Jimmy and he dropped the phone on me. Called again and did not pick up his phone. Send him a sms message and no reply. Called again and his phone is switched off. In the meantime the driver did report the incident with their office and told the office nothing happened. In other words what he said is that he did not see any chips on the windscreen. Can I please have their Manager to come and view my windscreen right now if possible?
Also need to know where does this leave me.
CHIPPED WINDSCREEN - Consumer Complaint for Translux - Head Office
RECIPIENT
Translux - Head OfficeReply by Fay Myers on 24 August, 2018
Comment Your reply unacceptable, reply stipulate my complaint but no outcome. My last paragraph in former complaint asked where does this incident leave me? Asked of someone to come out and check my windscreen? My windscreen chipped and Translux reply!!!
Hello FAY MYERS ,
Your complaint against Translux - Head Office has been approved and is published on TRUSTBot. Thank you!
VIEW COMPLAINT
We make people's voices heard!
If my voice is heard who's fixing my car's windscreen?
Can I get a distinct answer urgently. What is approved? Your comments not clear to me?
What has been approved?
Where is the person that must come out and check my car's windscreen? I'm I being given the run around to exhaust me and forget about the whole incident. What happened to accountability and responsibility. Who’s fixing my windscreen?
More over your Driver did report the incident but lied!!!
Is this because I’m a woman and must except being a walk over?
Hello FAY MYERS ,
Your complaint against Translux - Head Office has been approved and is published on TRUSTBot. Thank you!
VIEW COMPLAINT
We make people's voices heard!
If my voice is heard who's fixing my car's windscreen?
Can I get a distinct answer urgently. What is approved? Your comments not clear to me?
What has been approved?
Where is the person that must come out and check my car's windscreen? I'm I being given the run around to exhaust me and forget about the whole incident. What happened to accountability and responsibility. Who’s fixing my windscreen?
More over your Driver did report the incident but lied!!!
Is this because I’m a woman and must except being a walk over?
COMPLAINT #1581 - Other Issues