Parcel does not deliver to recipient - Consumer Complaint for J&T Express Philippines

My parcel was arrive in iloilo last April 17, they didn’t attempt to deliver for how many days and just today only april 20 5:39 pm they said they cannot deliver they don’t have time sa rider said and need to return to sender the said parcel! I’m very disappointed with this rider such sa stupid one to advice me to text him and tell him that I need to pick up my parcel! I paid for shipping fee but now they will say that I need to pick up my parcel? How stupid is this kind of rider! This rider used to send a message around 6pm for his deliver is this still an office hours?