Our internet is out of order since Dec. 30,2020 up to the present.
We have complained several times already but nothing has done, even we have the several ticket numbers but still nothing is done, And this is the latest ticket numbers that we have #004472852 Kindly send your technician to make the necessary repair.
And now we received the latest billing saying: We would like to inform you that effective October 1, 2020 we shall be implementing the standard policy of deactivating accounts with 2 months balance (current bill + 1 month overdue). We encourage you to settle your bills on or before due date to avoid service deactivation.
It is so Unfair, is that mean we have to pay even we cannot use your services, and if we don't pay our internet will be cut! This has happened several times before but we still continue to make the payment!
Kindly improve your service