I have been calling customer service and they try to assist in putting me through to billing, or collections.
The phone keeps cutting off before I can tell them that my billing is incorrect. I have been a Vodacom client for 5 years and never had any issues until March 2021. I signed up for Fibre and the interim LTE one month free until Fibre is activated. I received a quote 17 - 19 March for a credit and the billing for the 100g LTE but on my statement this amount was not processed. I am being overcharged and I keep getting sms that my account is in arrears but customer service cannot assist and they even call me back, no one from billing or collections comes back to me. If no one comes back to me to resolve,i am going to lodge a complaint with the ombudsman.