Package Undelivered - Consumer Complaint for LBC - Head Office

On the 7th of May 2020 my cousin sent me a package from LBC GUIMARAS and I told her that I'll just pick it up if its in St Joseph Cainta, but the clerk in the Guimaras Branch told her that its closed due to lockdown but everytime that I go out I can always see that there's a long line a lot of package delivered in that branch so it's totally nonsense that they will say that its closed. So since it happened they suggested the SM Hypermarket in Cainta which so far away fron my address and I dont have any means to pick it up there. So I my mom and cousin if they can possibly have it changed from pick up to door to door and the clerk that i spoke with over the phone said that once the package arrived here in manila the sender can go back there in Guimaras branch and have it changed and they did. And until now, i keep on sending a message to the customer service in twitter and they always reply a day later and not assisting me properly. They always told me that it have been escalated but no feedback yet. So how am I gonna get it? If it won't be delivered this week its almost a month already that it's in possession of LBC I would need to be reimburse with the amount of the item, delivery charge and the expenses my mom and cousin spent from going back and forth to the LBC BRANCH IN GUIMARAS. This needs a very urgent resolution.