Installation of internet connection - Consumer Complaint for Converge ICT Solutions Inc.



SENDER
Christine Antonio
I paid 4000 for my installation fee and security deposit last April 8,2020 and was told to aait maximum of 15 days to get my internet service installed. Someone called me last Thursday and said they will be installing it on April 26 but no one came. Tried sending emails and messages thru chat but never got any resolution from you! How could you be like that incompetent and rude not to even update your customers of when the internet service will be installed???!!! You should all have access as to when an installer be able to go to your customer’s place and not just answer us with just a generic reply WAIT for it!!!! Too much of waiting CONVERGE!!! Better be sure to expedite the installation or else, I’ll ask for a refund!!!!
Account Number: 0020230702736
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COMPLAINT #3003 - Other Issues
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