Good day
i would like to lodge a complaint with regards to my repeat prescription sms that i do not receive.
i asked the pharmacy assistant the first time that i fetched my prescription to put a notification sms on the repeat. when i needed the second batch i had to phone the stellenbosch clicks pharmacy to ask whether my package is ready for collection. they actually did not add a notification on my presciption.
I need my third batch now and still no sms received.
Now i need to phone again in order for them to prepare my package.
why do they have the notification procedure in place if they do not handle it correctly.
kind regards
Ms C Paulse