On 23 October 2019 I phoned the online call centre to apply for a Laptop contract on my exsisting contract as my laptop stop working and in my line of work I need a laptop.
The deal was authorised and after repeating my delivery address en tekephone number 4 times to the agent she promised that the laptop will be delivered within 3 to 5 working days I acceoted that and on the 25th October 2019 a supervisor contact me to confirm my delivery address as well as my phone number, which was also repeated 4 times by me to her. She assure me that all is done and i will recieve the laptop within 3 to 5 working days. After 5 days i contacted the after sales department to find out the status of my order. To discover that after 8 attempts my address and phone number is still wrong. The agent rectify it with RAM and said he spoke to a supervisor and arrange for a Urgent delivery on Monday 4 November 2019. Today i phoned after sales again to find out what happened and why is my laptop not delivered. Just to discover that the courier of Ram was hijacked yesterday and now i have to wait 4 weeks before anything would happen. I ask the agent if she can mail ne a letter so tgat j can pick up a laptop at the nearest Vodacom shop which she said sorry she cannot i have to wait.
This is unacceptable and from the start everything went wrong and in noway is Vodacom interested in serving or rectifying mistakes made by them
Vodacom service take a huge dive and I cannot believe that 2 persons after 8 attempts cannot do something right.
After this I do not think that I will ever recommend Vodacom to anyone asking which network is the best
Bad service - Consumer Complaint for Vodacom - Head Office
Vodacom - Head Office
Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand