I tried to courier a package back to a supplier. The supplier utilizes Pep Paxi to courier batteries all the time.
I was met with terrible customer service from the manager herself, Samnge, who refused to courier the package saying that it was too heavy. I asked her to weigh it to see if it was in fact too heavy and she said she did not have a scale.
I also asked her to test putting in the courier bag and she also refused this. She categorically stated that even if it fitted, she would not courier it. I advised her that other Pep stores have couriered such a package several times but she became rude.
She said she could not pick it up yet 3 of us picked it up quite easily and I know for a fact that it meets the weight requirements.
My issue is that this manager is disgustingly rude, she does not consider the customer, she does not listen to reason and she's unwilling even to test if she is following protocol.
I also said that I would be willing to leave the package there and hear what the courier says but she refused.
She then refused to provide me with the contact details of head office and said I can look it up on the website and that she's not scared of a complaint. She also said for me (as the customer) to tell Pep head office to send her a scale.
Is this how head office conducts themselves? That customers need to contact them to tell them what their stores need?
What a terrible experience.
