Fiber Conversion, Poor customer service - Consumer Complaint for Converge ICT Solutions Inc.

Converge ICT Solutions Inc.

Reliance Center Annex 1 #99 E. Rodriguez Jr. Ave. , Brgy. Ugong Pasig City, Pasig City


SENDER
Claire
RECIPIENT
Converge ICT Solutions Inc.
Fiber Conversion, Poor customer service
I had my service converted to fiber on Oct 16, 2020, and until now modem is not activated! 5 days and counting w/o service! Called tech support multiple times and they are not a great help. They just put you on hold for 20 to 30 mins then hang up!
Reply by Erwin Galang on 25 October, 2020
Same issue,modem replacement since october 22 until now we do not have connection.
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COMPLAINT #7660 - Service Issues
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