BAD SERVICE/ BROKEN TILES - Consumer Complaint for CTM Head Office



SENDER
Claudete Koch
CTM Edenvale delivered 36 boxes of tiles to my residence on 30 Septmeber 2020 it was stacked on to of each other after i asked the delivery guys is the tiles suppose to be stacked on top of each other which they said yes. Before i paid the invoice Bongi sales person ensured me that the delivery guys will be able to pack the boxes in my house as i had no space in the garage. When the guys arrived that put a fuss up until my husband said take the stock back i want a refund then all of a sudden they could then pack the tiles in my house - anything for a sale and the hell with the customer services.

When my husband checked the tiles we found broken tiles in between and i called Edenvale CTM and left a message for the manager to call me and to no surprise i am still waiting for the manager to contact me. Due to the manner in which CTM stacked the boxes i have broken tiles and want to be compensated for the broken tiles. i have more photos however the page only allows me to upload one photo
Comment
COMPLAINT #6885 - Delivery Issues
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