On the 29 October, our Internet connection went down, we called the Vodacom customer case number 082 1904, they told us that there could not pick up any issue on their side, they would log a call with Vumtel to send a Technician to us but this will take between 24 to 48 hours
on the 31st I called again to ask when the Technician would be coming, I was told "sorry our techs only work till one and 24 to 48 hour does not include weekends" I was not happy as this was not stipulate to us in the first call.
So we waited till Monday
02 November 2020 we called 0821904 again to find out how far they are with our query we were told that the query has been escalated to Vodacom Tech support and they have asked them to prioritize the query and that someone will call us and that they logged this issue with Vumatel (funny thing is we also called Vumatel and they kept telling us that Vodacom had not logged anything with them.... someone was BS'ing)
we called again on the 3rd, 4th and the 5th November 2020 and we get told the same thing - we eventually had enough and called Vumtel again and asked that they send a Technician to our place to resolve this issue (because Vodacom keeps telling us the issue is with Vuma and not Voda) within an hour of our request with Vuma they had a Technicion at our place trouble shotting only to pick up that the object number to our line it not even ours that it belongs to a line in Benoni - Vuma Tech guy gave us the correct Object number.
My husband when processed to email Cher Adams who has been trying to help us and inform them about the object number. She emailed someone by the name of Johnathan to assist with this urgently (this is all on the 05 Nov) till this day we have not heard back.
On top of the email sent to Cher, i too called the 0821904 number and informed the agent about the object number and guess what ..... they said that they will escalate and a Tech will call us back (again they said they prioritized the query)
we call and email for feedback on the 6th and the 7th
I decided maybe I can better help on FB - so i went to the vodacom FB page and sent a direct message - i was asked the query number - the SO number and MAC address - all the details we given, i then get a message saying "our records reflect that the account is registered as a business Account and that i need to contact the business division ( how is it a business account if it’s a personal account)
And where we are today 07.11.2020 No Internet connection and a Business account (Apparently)
The service has been horrible, both my husband and I have been loyal Vodacom customers and only ever had great things to say about the name and Brand. it is clear that no F's are giving when dealing with the People that make the company to what it is now - I have seen the Complaints on hello peter and its shameful how you guys just don’t give and flying rats ass.
Please note that my husband has now cancelled the Wifi service with Vodacom and we will be going to one of your competitors
Thanks for nothing