Worst Service Ever!!!! - Consumer Complaint for Vodacom - Head Office

Vodacom - Head Office

Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand

SENDER

CLINTON PILLAY

RECIPIENT

5 January, 2021

Vodacom is shocking after relocating we have sent Vodacom a relocation request to reinstall fibre to our new property.Everytime my wife calls you guys tell her its waiting to be assigned. How long does process take over a month? I cant be paying for something I am not using.My wife is working at home and using so much Data because Vodacom takes their own time to reinstall the fibre. Please we are tired of excuses and lies please get someone to sort this out ASAP. i have sent emails to Shameel Joosub and to the complaints department as well. my SR number is SR201127-898219

thank you
regards

C Pillay

Reply by Naweed Johnson on 5 January, 2021

Hi Clinton

I feel your pain - I'm sitting with the exact same issue. We were told someone will come on Christmas day and when I called to find out when they're coming, I was told that no one is doing installations on Christmas. And now the person handling our request is on leave and no one else is able to help. Shocking service! I am working from home and I also have to buy data every time because the fibre hasn't been reinstalled.

Reply by Jaco van der Westhuizen on 6 January, 2021

Op die 24 Des 2020 het ek my kontakte by vodacom op gradeer die vrou met wie ek gepraat het het gese ek sal my pakkie die 4 Jan 2021 op die laaste kry vandag toe ek bel word dit vir my gese die op gradeeris gekanseleer nou vra ek my self watse diens word aan die publiek gegee ek was by 5 vodacom wikels waar ek soos wat behandel is julle is vinnig om mens aan te gee as jy nie betaal nie maar wat staan my te doen my kontrate word elke maand op tyd betaal maar ek kry die swakste dien op aarde

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COMPLAINT #10630 - Service Issues