Vodacom gave ownership of my number to it's customer and i was sent a message indicating a SIM swap was requested on my number which has been activated which I realized.
The customer has a contract with vodacom and is known to me however at no stage did I agree to give ownership of my number to him.what we agreed on is that he took a contract and said to me i can use my number on the phone he purchased for me.
When he phone me to tell me to port the number which i explained to him that it is not possible I learnt that after visiting Vodacom that he owns the number and the only way is that he should transfer ownership of it to.( please provide me with proof where I have given thet consent likewise I will avail any proof as required that i did not consent to such)
I have been using that number for over 15 years and all my personal use and applications are linked to that number, bank,SARS,work everything and now he is manipulating any communication to that number.
I am sure you could appreciate the frustration and the inconvenience this has caused.
I feel gravely violated and aggrieved, I therefore request Vodacom to follow up on the matter urgently and provide me with my number back, And also explain to me how was it that a person could have ownership of my number without my consent.
I will also being lodging the complain with ICASA, Consumer Council and with the police for further investigation on the dealings of Vodacom with the customer.
Despite several attempts to report the matter through your call center i have not been assisted.I am now been threatened by Vodacom that any attempt to use that number will be deemed as fraud of which i will be taking the matter up with the police.
Please find this in order and resolve the issue by giving my number back.