To whom it may concern
I would like to bring a mater under your attention.
On the 1 November 2020 I phoned Vodacom and cancelled one of my contracts the number of that contract is 0723500313 you will find the cancel conformation as an attachment then I phoned again to cancel my contract as well 0823759989 and the guy I spoke to told me about the black Friday special and I decided to upgrade both my contracts the contract was as follow;
Huawei p30 lite
1GB data
75 minutes
25 SMSs
All that for R279 so I said ok its fine you can upgrade both numbers so that we have the same packages then the guy told me that everything is done they will deliver both phones at my house.
When the courier came he only came with one phone the phone was for the 0723500313 contract so I phoned again and they said they will fix everything and I needed to go trough all the same questions to upgrade the phones because it dint show on the system.
The lady I spoke to this time assured me that everything is logged and they will send the courier to come pick up the phone and just send it again and the phone for number 0823759989 will be delivered soon.
And here we are two weeks later they didn’t come and pick up the phone nor did they deliver my phone .
I phone Vodacom AGAIN today and I spoke to a guy and yet to my surprise there is nothing on the systems about any upgrades on my accounts. How is it possible to upgrade 3 times in 2 weeks and it does not show on any systems??
I asked to speak to the manager and the guy said he will personally tell management to call me and I am still waiting.
THIS IS THE WORST SERVICE I HAVE EVER HAD FROM VODACOM!!!
I have been a client for 26 years and never was service this bad.
I suggest you go and listen to all the recordings and find out WHO OR WHAT is the problem and please give me feedback.
Kind regards