Bad payment method. - Consumer Complaint for Jumia Ghana

I ordered two wrist watches on Jumia and I paid via mobile money since they no longer do cash on delivery. I ordered the items on Monday 30th September, 2019 and I received a confirmation and was directed to check my e-mail for the delivery timelines. As at now I have not received any message or a call from the customer care centre. Right now I am confused and don't know when my item will be delivered to me.