On 9 Nov 2020 I filed a relocation request for our 400 gig fibre line. I was given an SR number and a promise that the line would be relocated within 30 days. The fibre line runs directly in front of our new house.
It is now 2 months later. Despite several emails and phone calls, begs, threats and complaints, the relocation request has not even been assigned to a technician. I still pay for a service that I do not receive.
For the past 2 weeks the call centre says that the relocation department guys are still on leave and the matter might get attention after 11 Jan 2021 when they return.
The inability of Vodacom to resolve problems, failure to render the service that I pay for, the inability to give effect to the relocation request and failure to perform on their side of our agreement, is an absolute disgrace.
Due to your blatant lack of service delivery, our other contracts with Vodacom will one by one be moved to competitors who actually render a service to their clients.
FIBRE RELOCATION ISSUE - Consumer Complaint for Vodacom - Head Office
RECIPIENT
Vodacom - Head OfficeReply by Alicia-Mari Kramer on 11 January, 2021
Comment Definitely not surprised, I logged a ticket for relocation the 3rd of December 2020 and I'm still awaiting response.
Today is the 11th of January 2021 and all 7 consultants I've spoken to have "escalated" my request. Each time I phone Vodacom I'm placed on hold and I haven't had a call that lasted less than 30min, last week I was placed on hold and asked to be patient, after being on hold for a entire HOUR I finally hung up. I honestly wish I read all the stories on Hello Pieter before signing with Vodacom. Luckily I will assure that absolutely none of my family, friends, acquaintances or anyone willing to listen to brilliant advice makes the same mistake I made and I'm paying for dearly now.
This company used to be one of the best in the country, with minimum complaints and if there where any complaints the issues where resolved at a lightning fast pace. I don't know what happened, but now Vodacom is the most complained about company everywhere, no network, no customer service, no ambition, no drive. Nothing gets resolved and should there by some chance be someone at Vodacom that actually wants to work the rest of the people re either on permanent tee brakes or working at a snails pace.
Vodacom has become the problem child of all network providers, and it's so very sad that your customers have to struggle and beg for you to grow up and do your job, that YOU ARE GETTING PAID TO DO !!!
I hope this message gets trough LOUD AND CLEAR.
Vodacom is not worth the pain killers I have to take due to the headache they cause.
Today is the 11th of January 2021 and all 7 consultants I've spoken to have "escalated" my request. Each time I phone Vodacom I'm placed on hold and I haven't had a call that lasted less than 30min, last week I was placed on hold and asked to be patient, after being on hold for a entire HOUR I finally hung up. I honestly wish I read all the stories on Hello Pieter before signing with Vodacom. Luckily I will assure that absolutely none of my family, friends, acquaintances or anyone willing to listen to brilliant advice makes the same mistake I made and I'm paying for dearly now.
This company used to be one of the best in the country, with minimum complaints and if there where any complaints the issues where resolved at a lightning fast pace. I don't know what happened, but now Vodacom is the most complained about company everywhere, no network, no customer service, no ambition, no drive. Nothing gets resolved and should there by some chance be someone at Vodacom that actually wants to work the rest of the people re either on permanent tee brakes or working at a snails pace.
Vodacom has become the problem child of all network providers, and it's so very sad that your customers have to struggle and beg for you to grow up and do your job, that YOU ARE GETTING PAID TO DO !!!
I hope this message gets trough LOUD AND CLEAR.
Vodacom is not worth the pain killers I have to take due to the headache they cause.
COMPLAINT #10691 - Service Issues