Treatment received - Consumer Complaint for Clicks Store - Head Office



SENDER
Constance
Hi.

I'm filing a complaint regarding the treatment I got from Clicks on the 12 Feb 2021 on around 11h00. I'm 7 months pregnant.I was looking for perfumes and earrings. I then approached the door greeting my friend that was passing by the door beeper beeped.The security that was on duty then accused me of stealing their goods. She then took me to their store room to search me. She found nothing in my bag and plastic bag I held. The manager that was there his name is Victor. He didn't even have sympathy. They held me from 11:30 to 17:45. That was 7hours. They called the police but the police said there was no proof as they looked at the CCTVS. The police said there was no case they won't file anything because there is ko proof. They kept on interrogating me to pay double the price of the goods I was holding on my hand. Then the security bribed me saying I should give her money she will pretend as if nothing happened. She works at Fedelity. My father then came to pay for the goods they said I should pay double the price which is R500 and the price of the goods was R240. They didn't the the goods. They didn't want to give us the slip aswell. My father had to fight for it.
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COMPLAINT #12195 - Other Issues
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