Good day
I have made attempts to upgrade / downgrade my contract online, but the system does not allow me to.
I have phoned Vodacom cancel/upgrade line and as the account is still on the old system, I am promised a call back. I never receive the call backs. This happened now on 5 contract numbers.
I am now trying to cancel the contracts but even that cannot be done as no-one calls me back and the FB messenger person wants to upgrade the contract when I have not been avke to do so.
These are existing contracts on Vodacom network since about 2009. Vodacom is willing to accept R1600 from me but cannot even downgrade my contract nor give me sonething that fits my changed needs. I have a 20GB MTN contract and therefore no longer need more than 2GB on the new contract. I barely phone and theerefore 200 min is a waste.
Could someone please give me some service or I will need to contact the media or ombudsman for this poor service delivery.