I phoned and spoke to a contract cancellation consultant on the 12 or 13th of Nov 2020. I asked for my contracts to be cancelled and the main number to be transferred to prepaid.
I relocated to the UK and only needed my Vodacom number to be active on Prepaid for my SA bank accounts.
My contract was cancelled and ended on Dec 2020 and from 1 Jan 2021 when it was suppose to be on prepaid , it has just been saying not registered to network.
After speaking to another consultant I was told that when the number is transferred from contract to prepaid it has to be Rica'd again and that it can only be done in person in SA. This was not told to me in the previous conversations I had with the consultants and this has happened multiple times where the consultants either don't convey the correct info or each has different info that does not correspond with each other.
Is there any way this can be resolved??
And can you please ensure the consultants get the proper training and convey the correct information!