I have upgraded with your online sales department: never received my phone only received a SIM card. - Consumer Complaint for Vodacom - Head Office

I have upgraded with your online sales department in November . Till today no one has resolved my query. I received a SIM card via the courier but no mobile phone. Priscilla Govender at new business did nothing to resolve my query. She accused me of calling 20 times on one day. I called 8 in total. My concern. I have no phone and my contract shows upgraded. I need this cancelled to enable me to take out a different contract with a different supplier. I urgently need this resolved . I will be going to the consumer act next