On the 27th November 2020, I called 0821958 to assist me in doing an upgrade 1 of the 3 contracts I have with Vodacom. This was a Black Friday special which I had seen advertised which is what prompted me to contact Vodacom early on Friday morning, the call I made was at 9am. I called as soon as your upgrade department opened and was greeted by consultant Johan Spies. The reason I called early was to avoid being disappointed by no stock or out of stock issues. During this call, the consultant had checked his stock on hand which he assured me was 96 available so I would get this deal. He in fact promised me that I would get this deal, because there was an issue when he was processing my upgrade. He said the order will automatically come through. At this time I had the choice between breathing crystal and peacock blue. I had chosen breathing crystal. Consultant advised that I will receive a message on my phone which I would need to accept. Which I had done, all was confirmed and I assumed my upgrade was done. All I was going to wait for was the delevery of my new P30 lite.
1 week later I called in to enquire when it was going to be delivered just to be told that my upgrade had not gone through and it was canceled somehow on the system.
The consultant Mr Spies did contact me and advised that there was a problem and my upgrade did not go through. At this stage I was patient and accepted the fact that these things do happen. He insisted I would get this deal, so I did not worry. I was his 1st customer that called in on Black Friday, it would be unfair for me to not be given this deal. However it is now approaching Christmas and still this has not been resolved.
I was contacted by Mr Spies on Monday 14th December, he advised that this handset is discontinued and that Vodacom will not be getting more stock. I advised him to please escalate this to Management and revert back with a solution. Surely a phone can be sourced for me, this was not my fault my upgrade did not go through.
I have called Friday 18th, as I was not called again as promised. Consultant said they will email Mr Spies to call me, but still no reply.
I feel I am not valued any longer as a Vodacom customer. I have had multiple contracts wihh Vodacom for many years. Can a team leader or Manager at upgrade department please contact me so that we can discuss what is going to happen with this deal please.