I bought two beds at Sleepmasters Ridge centre in Durbanon on 08/12/2019,the foam on both the beds have collapsed,under one year.My family is having uncomfortable sleep since we are now sleeping on springs.We are waking up in the mornings with severe body pains.I went to the branch,lodged a claim over a month ago at the branch,no help up until now.I went to the branch several times,manager keeps telling me that suppliers tried calling me buti was not answering(impossible).
I phoned the head office,spoke to a lady,gave her my complaint,she told me they will contact me within 24 hrs,also gave me her name and ref no,nobody phoned in that 24 hrs.I decided to phone the head office,spoke to a guy,gave him the ladies name who I spoke to and ref no,he then tells me,there's nobody by that name works there.I then again give this guy my complaint.He then tells me to wait 24hrs for a response.
It seems like a on an on saga with these people.
I'm now regretting purchasing these beds from sleepmasters.
I humbly ask of you to attend to this matter urgently.
0746217888
Kind regards
Craig Anthony.