Credit not passed on Vodacom Account dated Nov 2017
Shocking service. Since 16 Dec I have visited your Canal Walk offices in Cape Town, being asked to email 5 different persons at Vodacom, phoned call center countless times and emailed your CEO on 21 Dec 2017 and again today and still have had no response. Each time provided proof of payment and was told that Vodacom had technical download problems with electronic payments in Nov and the problem would be resolved. Some of the responses I received were to double pay and credit would be passed to avoid being blacklisted for non-payment which has nothing to do with the problem as I did pay, Dispute was logged on 18 Dec 2017 and nothing has been done. This afternoon received my statement dated 3 Jan 2018 and the amount of R874.18 has still not been credited. How will this be resolved ????????