NO INTERNET SERVICE SINCE NOVEMBER 11, 2020 - Consumer Complaint for Converge ICT Solutions Inc.

We upgraded my plan last year, late October. The new modem was delivered only 2 weeks after and did NOT have internet service for the past 2 weeks of waiting. We weren't home when the modem was delivered so our neighbor kept it for us. We went home January 10, installed the new modem AS IT WAS INSTRUCTED THROUGH THE PAPER - STILL NO INTERNET - WAITED A DAY FOR IT TO WORK - STILL NO INTERNET! WE CALLED JANUARY 11 - WAS PROMISED THAT THE INTERNET SHOULD WORK WITHIN 24-48 HOURS, STILL DIDN'T! JANUARY 13 WE CALLED AGAIN SEVERAL TIMES - STILL NO INTERNET! CALLED AGAIN TODAY - JANUARY 14, 2021 - AGENT SAID THERE WERE NO TICKETS MADE! WTH! WE CONTACTED THROUGH CALL, EMAIL AND THE APP! NO REPLY! THE LAST AGENT I TALKED TO EVEN ENDED THE CALL WHEN I ASKED FOR A SUPERVISOR!