Follow up for installation - Consumer Complaint for Converge ICT Solutions Inc.

Good day!

It's been almost one month since I paid the needed fees for us to have the converge internet but until now, there's no installation happening. June 25, 2020 is the date of my security deposit payment and to prove it, there's the photo of official receipt below.

As the days passed, your employees continually says that I have to wait on a specific number of days, but when that date comes, there's no hint of any update or action. For how many weeks, I always go to Converge Noveleta branch and at the same time, I am sending them an email just to remind them to perform the installation. But as usual, they always say that I have to wait again.

I understand that you have a bulk of pending installation, but just so you know, they already set a scheduled date of our installation (which is July 3, 2020) and until now (July 18, 2020), there's no hint of action or installation happening. That's why I am frustrated because your employees are not true to their words.

Thank you so much, I am really hoping for your fast actions rather than being sorry.