Arrived the item without informing/return the item without informing - Consumer Complaint for LBC - Head Office

My problem is why the personnel of LBC CALINAN branch DAVAO CITY not message or txt that my item was arrived.. before of that I check my item if has arrived but the one personnel of the LBC CALINAN branch told me that not yet I arrived and he told me also don't worry ma'am if you're item arrived we txt or msg you to inform that your item is there.. but I wait for long days no msg or txt from lbc. Then I found out that my item was returned back to the manila.. without informing me. The item was very needed. I'm very disappointed that happened