To Whom to may concern
I upgraded my contract (0712864681) in February 2018 to an iPhone 8+.
When receiving the phone, it was faulty, it switched off all the time and I was unable to use the phone.
I contacted Vodacom to explain my experience with the faulty phone shortly after receiving it. The lady on the line was extremely rude and said she had logged the fault and that they will collect the phone.
After a while still no one came to collect the phone, so I recalled Vodacom with the same issue. The gentleman on the line said the previous lady did not log the call.
Vodacom once again arranged collection, still nothing after a week. I recalled Vodacom with the same issue for the third time. - eventually the phone was collected.
RAM couriers collected the phone but heard no response from Vodacom. I called Vodacom for a follow up. Vodacom advised that RAM had the phone because they delivered it to the incorrect warehouse, so they decided to keep the phone at their warehouse. The Vodacom operator (ZAMA.B in cancellations - the only person that showed respect and great customer service) called RAM and arranged for the phone to be sent to the correct warehouse.
I had been paying since February 2018 for a phone that does not work and has not been with me majority of the time.
I am extremely dissatisfied with Vodacom and requested a refund of all the money paid since February 2018. I also asked to cancel my contract with Vodacom that I have had for a few years.
I did not get a refund, but I eventually was able to cancel the contract. I was issued with an invoice with balance of ‘R0’ and all was in order 2 years later I have been hassled daily by MDB debt collection and have been blacklisted for a Vodacom contract I no longer own or own any amount on.
No one can help me from Vodacom nor MDB.
This is by far the worst experience I’ve had with regard to customer service.
How can I get this resolved and myself ‘Unblacklisted’
Ref Number: 1-34128914169074
Cell Number in query: 0712864681
RAM K Number: K0734355
Regards,
Crystal Jacobs