Rider didn't delivery my order - Consumer Complaint for J&T Express Philippines

I just made a collage picture. As you can see, I have received a message exactly 10:38am saying my order is out for delivery. Around 4pm, I texted the rider's contact number to asked what time will I get my order since the message was sent 10:38am and it's already afternoon. To my surprise, the rider didn't even bother himself to reply to my message. So what I did is to message the seller. Guess what? The seller was able to ring the number once then turns out the number is busy up until now. I was not able to include the screenshot but the seller texted as well the rider who named Michael Dunque and he didn't even bother himself again to reply. So what now? Any action about the inconvenience and this is not the first time I have experienced it with the same rider.