We are a retail client to Clicks Blue Hills for over 4 years. 3 years ago we moved our medication requirements from Dischem to Clicks Blue Hills because of good service, collection notifications for repeats and being close to home. Unfortunately sadly to say, service has change from professional 3 years ago to rock bottom or lower. No SMS notification for repeats, missing medication on repeats, no script although emailed to Clicks Pharmacy Blue Hills <CLK177***@clicks.co.za> and medication for repeats not available. There is zero planning for repeated Medication or how else can the medication not be at the store. To collect repeated medication can easily take up to 2 hours which I think in the current times is unhealthy, especially when standing next to coughing and sneezing People. I understand not everyone who has the flue has Covit-19 but consideration towards the aged and the higher risk group of people should be taken. Not so at Clicks Blue Hills. The following situation happened. I am waiting at the collection counter, 3 customer in front of me …, finally my turn only to be told medication not prepared need to go to the script counter, 8 customer in front of me …. and my turn to be served again…… only to be told no script.
Script was emails for my Husband 03-06-2020 at 9.47am was read 12.16pm 11 repeats
Script for myself was emailed on the 11-06-2020 at 4.19pm for 5 repeats no read received but had been received as during my last visit it was found.
Under no circumstances will I set foot at your shop in Blue Hills again, I rather accept a 10km drive to Dischem Carlswald or to the M o A