Goods not received - Consumer Complaint for Clicks Store - Head Office

I have been emailing ser***@clicks.co.za saying i have not received my goods since the 17th 2020 of June and tomorow is the 8 July 2020. Where does the 1 to 3 working days apply? this is really bad service i rather request that my money gets refunded and i can go and buy the stuff i ordered online, someone was in contact with me saying the issue is with the courier and my delivery, dont these guys know of google maps, other courier companies get my house address quickly, i guess they just want to blame someone else and not the bad service they provide, if i dont get my stuff by this week Friday please refund me asap. And i will never ever buy online again!!!