hi there, ive been a loyal customer for almost 8 years now, ive never had issues with regards to your service and products. Last year i went for my upgrade and the sales man told me about this deal that i took with a Samsung S10e. using the phone was a dream worked well until after 5 months it started saying that moisture was detected in the charge port, so i did the usual blew cold air, lay it in rice all the above and it wouldn't go away( take note that the phone had never gotten wet in any regard) so i took the phone in and after about a weak and a half the repairs department said i need a new phone which i had an excess of approximately R2700 to pay, so i did. i got my new phone and everything worked well for about three months and then it started doing the same thing, detecting moisture in the charge port. so i took it in and the gentleman said that i had to send it in again to be assessed and repaired. then after almost two months of the phone being away i was still billed for those two months even though i didnt have a phone and had to still pay. i then finally got my phone after corresponding emails and i kept saying that its the p[hone make itself thats faulty, the manager kept saying he can t help me in any regard but to send it in as he cant make that call. i recieved my phone after being repaired and let alone after a week it started its same defunctioning attributes saying that there is moisture detected in the charge port. so i took the phone back and requested that i would like a whole new phone or early upgrade so that i can get away from this faulty phone line series, once again there was nothing to do but to send it away (i was told) so i decided to now write a complaint email with hope that you can sort out the problem as i need my phone for business and its seems theres no sense of urgency for fixing the ongoing problem. Basically out of this upgraded contact, it feels you guys have gotten the phone for a longer period than ive gotten to use it.
Regards
Daniel Marais